Shipping Policy

At Erba, we take great care in preparing and delivering your order so that it reaches you safely and in perfect condition.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive the tracking details via SMS, WhatsApp and/or email, depending on the contact information provided at checkout.

Delivery Timeline

We deliver across India through trusted courier partners.

Most orders are delivered within 3–7 business days from the date of dispatch. Delivery timelines may vary depending on your location, courier serviceability, weather conditions, public holidays or other circumstances beyond our control.

For remote or non-metro locations, delivery may take slightly longer.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase. From time to time, Erba may offer complimentary shipping as part of promotional offers or on orders meeting a specified value.

Order Tracking

Once your order has been shipped, a tracking link or tracking number will be shared with you. Please allow up to 24 hours for the courier partner’s tracking information to become active after dispatch.

Delivery Attempts

Please ensure that the shipping address and contact number are complete and accurate while placing your order.

Our courier partner may contact you to coordinate delivery. If delivery is unsuccessful due to an incorrect address, an unavailable recipient or repeated failed delivery attempts, the order may be returned to us. Any applicable re-shipping charges may need to be borne by the customer.

Delayed or Lost Shipments

While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact our customer care team with your order number, and we will coordinate with the courier partner to assist you.

In the rare event that a shipment is confirmed as lost in transit, we will work with you to arrange an appropriate resolution.

Damaged Packages

If your package appears visibly damaged, tampered with or opened at the time of delivery, we recommend taking photographs or a short video of the package before opening it.

If the product inside is damaged or incorrect, please contact Erba customer care promptly with your order details and supporting photographs/videos so our team can review the issue and assist you.

Changes to Shipping Address

Once an order has been dispatched, we may not be able to change the delivery address. If you need to make a correction, please contact us as soon as possible after placing your order, and we will try to accommodate the request before dispatch.

International Shipping

At present, orders placed through our website are shipped within India Only.

Need Help?

For any questions regarding the dispatch, tracking or delivery of your Erba order, please get in touch with our customer care team and mention your order number for faster assistance.

We appreciate your patience in case of unforeseen courier delays and will always do our best to ensure a smooth delivery experience.